Buyer Protection

 

 

We understand buying unique items online requires trust, that’s why we offer industry-leading services and support, to ensure you’re satisfied with every purchase. Now you can shop our entire site with more confidence than ever.

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In the unlikely event you make a purchase through our secure checkout and receive an item that is significantly not as described or has been damaged in transit, we want to make it right. Please contact us within 7 days of receiving your item to let us know there is a problem, and we will work with you to reach the best possible resolution, whether that be arranging a return and refund.

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Shop with Confidence

 

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Buyer Protection

If your purchase doesn’t arrive as described, we want to make it right. But to qualify for assistance your purchase must meet the following criteria:

• The order was placed online through our secure checkout (our website only)

• The item was significantly not as described, damaged in transit or never arrived

• You reported the issue within 7 days of delivery date (or within 180 days of the purchase date if the item never arrived)

 

Buyer Protection does not apply if:

• You are returning an accurately described item, outside of the stated return policy

• You elected to arrange your own shipping or pick the item up in person, and the item was damaged at pickup or during shipping

• You purchased the item directly from somewhere else without using our secure checkout (a third seller website)

• Food and Seeds cannot be returned for refund unless package was damaged in transit.